Damaged, Melted, or Missing Packages
If your package arrives damaged, significantly melted, or your tracking status says delivered but the package is missing, please reach out to our team within 48 hours of the delivery timestamp so we can evaluate the issue and arrange a replacement or store credit.
No Returns
Due to the perishable nature of our chocolate products, we do not accept returns.
Refund Eligibility
Approved refunds for damaged or missing transit items will be credited back to your original payment method. Please note that exact processing times for the funds to appear back in your account depend entirely on your merchant bank or payment processor.
Non-Refundable Items
- We do not offer refunds on custom orders.
- We do not offer refunds on orders that were failed to be pickup by the customer.
- We do not offer refunds on fresh fruit orders.
